INDIA REGIONAL EVENT

Thank you for making ISPA's first event in India a success!

8th to 9th April 2010 Novotel Mumbai Juhu Beach Mumbai, India

The International SPA Association hosted its first-ever ISPA Regional Event in Mumbai, India on April 8-9, 2010 at Novotel Mumbai Juhu Beach.  The event was the first step in bringing the Indian spa community together to create a cohesive message of the value of spa.  With 94 of India's leading spa professionals in attendance, the event provided a forum for networking and discussing ways to move the Indian spa market forward.  As the voice of the global spa industry, ISPA provides key business tools, research and networking events to help spas and product companies grow. 

"The spa industry is thriving in India and there are numerous opportunities to continue to expand and sustain the industry far into the future," said ISPA Vice Chairman and Sedona Resorts Director of Spa Development Deborah Waldvogel. "ISPA has the tools that they can immediately implement into their business to help sustain their growth."

The Indian spa community's commitment to ensuring guests consistently receive spa experiences of the highest quality and authenticity was obvious at the event. Spa industry leaders in the area also feel passionately that the spa profession should be recognized and respected as a career path.  ISPA President Lynne McNees added, "With the flourishing spa market in India, the need for resources to help sustain business is imperative; ISPA is a resource for spas throughout the world, no matter the size or experience level of the company."

Celebrating its 20^th anniversary, ISPA is the leading authority on spa resources such as retail management, compensation, best practices and research on the state of the industry and global consumers.  More details on ISPA's resources are available online.

ISPA representatives who addressed attendees during the event included Jesper Hougaard, ISPA Board of Directors Member and Serena Spa Pvt. Ltd. managing director. Hougaard spoke on ways to sustain the growth of the industry, quality standards, financial performance and accreditation standards.  Former ISPA Chairman and Segerberg Spa Consulting, LLC President Jane Segerberg delivered a presentation on creating a pleasant and consistent guest experience. And, Deborah Waldvogel tapped into training and maintaining spa employees. 

The session information that was presented is outlined below.

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Session Information

Thursday, April 8, 2010

	11:00-11:30am Introduction to Day One of the ISPA India Regional Event Deborah Waldvogel ISPA Vice Chairman Director of Spa Development & Operations, Sedona Resorts The International SPA Association will be introduced along with the presenters for the two day program. Goals and objectives for the program will also be outlined.
	11:30am-1:00pm "What Successful Spas Do That Others Don't" Jane Segerberg ISPA Past Chairman President, Segerberg Spa Consulting The Global Spa Market is changing rapidly.  With the increase in the number of spas and dilution of the market, spas are distinguishing themselves from the rest by understanding and implementing what is expected in an excellent spa experience.  This session will highlight the Global Best Practices and related knowledge that will improve spa operations and achieve excellence, profitability and sustainable business results.

1:00-2:00pm
Lunch

	2:00-3:30pm "Creating a Spa Culture for Success" Deborah Waldvogel ISPA Vice Chairman Director of Spa Development & Operations, Sedona Resorts Systems of Operation and Staff Development are necessary to deliver a consistent and quality guest experience. In this interactive session you will be introduced to tools available to create detailed systems of operation. Using these systems you will then learn the keys to training, retaining and motivating your staff to ensure the growth and success of your spa.
	3:45-4:15pm India Spa Industry Update Jesper Hougaard ISPA Board Member Managing Director, Serena Spa Pvt. Ltd.  The Indian spa industry is booming, but is it sustainable? This presentation will deal with capacity restraints, quality standards, financial performance and various types of spas in India. It will also highlight spa relevant sections from the recently introduced Accreditation Standards for Wellness Centres by NABH and industry initiatives relating to Spa Therapist training standards in India.

4:15-5:15pm
Interactive Roundtable Discussions
Participants will evaluate their own spa operations. What elements do they feel they do well? What areas do they feel they need to improve and how would they accomplish this? Topics will include Mission Statements, Job Descriptions, Standard Operating Procedures, Retail etc. ISPA tools including Introduction to Spa, Retail Management for Spas, The Spa Operations Manual, the Spa Professional Career Guide, the Supervisory Skill Builders and the Uniform System of Financial Reporting will be available to allow exploration into these specific areas in more detail.

5:15-7:30pm
Marketplace Reception
Experience exhibits from some of the top leading resource providers in India including the National Accreditation Board for Hospitals & Healthcare Providers(NABH), Quality Council of India, BioSols India Pvt. Ltd., and Aroma Treasures. Also, mingle with the speakers and presenters and learn more about the International SPA Association.

Friday, April 9, 2010

	10:30-11:00am Introduction to Day Two of the ISPA India Regional Event Deborah Waldvogel ISPA Vice Chairman Director of Spa Development & Operations, Sedona Resorts Thursday's discussions and outcomes will be reviewed as well as the goals and objectives for the second day of the program will be outlined. The regional presenter will also be introduced at this time.

11-11:30am
Regional Presenter

11:30am-2pm
Interactive Roundtable Activity
Participants will learn what ISPA can do for spa professionals in India. As we "look into the future" we will study ISPA Research including both consumer and industry studies and how they relate to the spa professional. Scientific studies by Dr. Bauer of the Mayo Clinic and the ISPA Foundation will delve into trends in wellness. Participants will be introduced to many of the business tools that ISPA offers including a tutorial on the ISPA Website, Pulse magazine, Snapshot Surveys and Touchpoints. Regional group templates will also be offered so that conversations started over the past two days may continue using ISPA as a resource.

Exhibitors

BioSols India Pvt. Ltd.