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OPERATIONS

Spa Operations Manual (CD) 

$125 USD ISPA MEMBERS ONLY 

SOP

Customizable for any spa, this manual is vital to every spa of every size. The comprehensive materials cover areas such as job descriptions, service standards, telephone etiquette and handling guest complaints. Discover specific techniques for front desk, massage therapists and more as well as a complete section on training your staff to sell product by using a consultative approach. Also included will be a separate manual specifically for spa owners, directors and managers that will open your eyes to fully utilizing technology, marketing strategies, public relations and so much more.


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Pulse

The magazine for the spa professional
Pulse advances the business of spa by informing spa industry professionals of the latest trends and practices and promoting the wellness aspects of spa.

International SPA Association
2365 Harrodsburg Road, Suite A325 Lexington, KY 40504
Phone: 1.859.226.4326 Toll Free: 1.888.651.ISPA (4772)
Fax: 1.859.226.4445 Email: ispa@ispastaff.com